Privacy Policy
MFactory (Pty) Ltd ("MFactory", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, company name, and job title
- Enquiry details: information you provide when completing forms, requesting quotes, or contacting us
- Technical data: IP address, browser type, device information, operating system, and browsing behaviour on our website
- Cookies and tracking data: information collected through cookies and similar technologies to improve your experience
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries, requests, and service needs
- To provide, maintain, and improve our ICT solutions and services
- To communicate with you about our products, services, events, and promotions
- To personalise your experience on our website
- To comply with legal obligations and protect our rights
- To analyse website usage and improve our online presence
3. Legal Basis for Processing
We process your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. Our legal bases for processing include:
- Consent: where you have given us explicit consent to process your data
- Contractual necessity: where processing is necessary to fulfil a contract or service agreement
- Legitimate interest: where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: where we are required to process your data by law
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers: trusted third parties who assist us in delivering our services (e.g., hosting providers, email platforms, analytics tools)
- Partners: where necessary to deliver solutions through our technology partnerships (e.g., AWS, Odoo)
- Legal authorities: where required by law, regulation, or legal process
All third parties are required to handle your data in accordance with applicable data protection laws.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting environments, access controls, and regular security assessments.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.
8. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time (where consent was the basis for processing)
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:
- Company: MFactory (Pty) Ltd
- Phone: +27 (0)10 880 7336
- Email: info@mfactory.mobi
- Website: www.mfactory.mobi